Presented to hotel properties with the highest aggregate SALT score specific to the Hospitality measures (equally weighted): Overall Service, Helpfulness of Hotel Staff and Brand Personality.
Winners are ineligible for Housekeeping, Food & Beverage and MAKE IT RIGHT Performance Awards.
Housekeeping Award of Excellence
DoubleTree by Hilton Suzhou
Suzhou, China
Presented to hotel properties with the highest ranking in: Cleanliness of Guest Room/Suite (SALT) and QA Cleanliness Score. Eligible hotels must have been in the DoubleTree by Hilton system for all of 2017 and have an average of 40 SALT surveys per month and score outstanding on QA audit. If hotel has had two QA visits during the year, the last QA Score is used.
Winners are ineligible for Housekeeping, Food & Beverage and MAKE IT RIGHT Performance Awards.
Food & Beverage Award of Excellence
DoubleTree by Hilton Pune - Chinchwad
Pune, India
Presented to hotel properties with the highest SALT scores for (equally weighted): Overall Breakfast Experience, Overall Restaurant Lunch/Dinner Experience, and Overall In-room Dining/Room Service Experience.
Winners are ineligible for Housekeeping, Food & Beverage and MAKE IT RIGHT Performance Awards.
MAKE IT RIGHT – Highest SALT
DoubleTree by Hilton Hangzhou East
Hangzhou, China
Highest SALT scores for (equally weighted): Overall Experience, Problem Resolution and Problem Free.
Winners are ineligible for Hospitality, Housekeeping and Food & Beverage Performance Awards.
Hilton Honors
DoubleTree Resort by Hilton Fiji - Sonaisali Island
Sonaisali, Fiji
Presented to hotel property with highest Hilton Honors Experience Score (HES) weighted as follows: 50% Overall Experience (Hilton Honors Members), 30% Delivery of Hilton Honors
Brand Hospitality Awards
Crystal Cookie Award: Teaching Kids to CARE
DoubleTree by Hilton Johor Bahru
Johor Bahru, Malaysia
Presented to the hotel properties that best exhibit our CARE Culture and high-level Team Member engagement in Teaching Kids to CARE activities.
DT CARE Community Website
DoubleTree by Hilton Shiyan
Shiyan, China
Presented to the hotel properties that best demonstrate outstanding website utilization, have the highest percentage of active Team Members, and highest engagement throughout the website.
Travel with Purpose
DoubleTree by Hilton Melbourne - Flinders Street
Melbourne, Australia
Presented to hotel properties that meet the following:
Compliance with LightStay
Achieve Energy goal
Achieve Water goal
Travel with Purpose (operations) score over 70
Volunteer events (#, volunteers, hours, youth impacted) and ensure events meet the Travel with Purpose criteria project
Sales and Marketing Award
Commercial Team of the Year
DoubleTree by Hilton Johor Bahru
Johor Bahru, Malaysia
The Criteria for this award was designed around the 4 commercial pillars: (equally weighted):
Win the Off Season
Grow Shoulder Nights
Drive Peak Night ADR
Grow Group Mix
Best of the Brand Awards
Connie
DoubleTree by Hilton Jakarta - Diponegoro
Jakarta , Indonesia
Overall combined highest ranking for 34% Quality Assurance score, 33% Overall Experience, 33% Hilton Honors Experience Score (HES). If hotel has had two QA visits during the year, the last QA Score is used.
Pride
DoubleTree Suites by Hilton Bangalore
Bangalore, India
DoubleTree by Hilton Guangzhou - Science City
Guangzhou, China
DoubleTree by Hilton Chongqing - Nan'an
Chongqing, China
DoubleTree by Hilton Anhui - Suzhou
Suzhou City, China
DoubleTree by Hilton Shiyan
Shiyan, China
Recognition of the top hotels ranked 2nd to 6th place to the Top Connie Award.
Annual CARE Cup
DoubleTree by Hilton Agra
Agra, India
Presented to the hotel property that achieves the highest aggregate average score for the year, specific to each hotel’s CARE packet submittals and year end Brand Promise Report.
Leader of the Year
Jason Xiao DoubleTree by Hilton Guangzhou - Science City
Guangzhou, China
Presented to the General Manager, Hotel Manager or Resident Manager that best represents Hospitality by living our Values and bringing our Purpose to life in their hotel. The Leader must be compliant with all required training programs and have been in the Hilton Hotels & Resorts system for all of 2017.
